Return Policy

Thank you for shipping the ASICS Runkeeper Store. To make a return, please contact us at for instructions. 


You have 30 calendar days to return most items from the ASICS Runkeeper Store from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. If applicable, your item must be in the original packaging.

Your item needs to have the receipt/packaging slip or proof of purchase.


Once we receive your item, we will inspect it. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at with your name, order #, and any details to help us understand your request.