FAQ | Runkeeper

FAQ

Unlocking Products

Why are some of the products locked?

Some items in our store are locked to the general public and can only be unlocked by completing certain tasks within the Runkeeper app. If you want to distinguish yourself from the pack, you've gotta earn it!

How do I unlock products?

There are different ways to unlock a product: a product may become unlocked when you’ve completed our most recent challenge, or maybe it will unlock once you complete your 25th Runkeeper activity. You can learn how to unlock any locked product by reading its product description.

Good luck and start unlocking!

*You must be logged into your Runkeeper account to unlock a locked product. You can log in here.

Currency and Payment Methods

All prices in the Runkeeper store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.

We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Valid promotional codes may be redeemed at checkout. All ASICS items are excluded from promotional pricing.

Returns and Exchanges

Sometimes things happen, and your order just isn’t exactly what you were expecting. In cases like these please email us at storecustomerservice@runkeeper.com and we’ll help get your order returned or exchanged.

All returns or exchanges must be filed within 14 days of receiving your order.  All items must be returned unused and in their original packaging. In the event of an exchange/return, the customer is responsible for the cost of return shipping (unless the reason for return is a product defect, or the customer received the wrong item).

Third party products (such as Wahoo, TriggerPoint, Natahn, etc.) must be returned unused, with original tags and packaging. 

The Runkeeper App

Runkeeper is a running app that helps you get out the door and stick with running forever. Our goal is to make running a part of your everyday life, so you can experience the joys that go hand in hand with an active lifestyle. We were founded in 2008 and have spent the last seven years working to create the most inclusive and diverse running community in the world! If you don’t have our app, you can download it here for free!

Runkeeper Go

Runkeeper Go is our subscription service to the Runkeeper app. We won’t go into too many details here, but just know that Runkeeper Go is the secret to discovering your best run. From a completely personalized music experience to custom workouts built specifically for you, we make it easier to hit your next goal. Thinking of upgrading? Learn more here!

My Account

You can log in to the Runkeeper store using the same credentials you use for the Runkeeper app or website.

If you don’t have a Runkeeper account, you should definitely go create one now! It will give you the opportunity to access limited edition Runkeeper gear, as well as allow for faster checkouts! Now who doesn’t love that?

Support & Contact Us

For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email storecustomerservice@runkeeper.com.

For all other questions, including account information, product information and availability, pricing, sizing, and general store questions please email support@runkeeper.com.

Product Fit & Sizing

Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. Each product page has a sizing chart link with instructions on how to measure appropriately.

Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.

Shipping Your Order

Orders are processed within 72 hours from the time of order. Once an order is processed, it is put into production, and sent out for shipping. Upon shipment you will receive an email with tracking information for your package.

We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost. Deliveries outside of the United States are subject to additional duties and taxes imposed by the recipient's country. 

US orders will ship via USPS and generally take between 1-2 weeks to arrive. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India, and Africa can take upwards of 2 months. Please take this into account before ordering. 

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order.

Due to constraints of international shipping, we are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email storecustomerservice@runkeeper.com and we will get things squared away for you!